Attendee Experience Coordinator
About the Job or Project
We’re on the hunt for an attendee experience coordinator to help deliver our flagship project, Something Digital, in October this year.
Core to all Bright Humans’ events is the experience we create for our attendees. We are looking for someone who can help manage that experience from registration through to the post event wrap-up.
The successful candidate will be someone who loves working with people, thrives on working in the unknown and will bring a creative and innovative approach to our team.
This is a part-time contract role (16-20 hours per week) running from late June/early July to end October 2021.
About Bright Humans
We design outstanding human-centred experiences which build capabilities, inspire creativity and strengthen ecosystems.
We don’t fit a neat box or industry. We are part project managers, marketers, curators, event managers, user experience designers, artists, hosts, geeks, friends, collaborators.
Our strength lies in our ability to take lofty goals and raw ideas and to turn them into projects and experiences which bring communities together.
Our flagship event, Something Digital, was launched in 2018 is focused on strengthening Queensland’s digital innovation ecosystem.
Through its initiatives, Something Digital provides our ecosystem with opportunities building digital capabilities, facilitating collaboration and showcasing some of the great innovations happening right here in our backyard.
About the role
Core to all Bright Humans’ events is the experience we create for our attendees. We are looking for someone who can help manage that experience from registration through to the post event wrap-up.
This role will have a primary focus on Something Digital which is running as a 4 day hybrid festival in October this year.
The attendee experience coordinator will play a key role in setting up and managing our virtual event hub in the lead up to and during the festival. You will also play a key role in coordinating the activities which run ‘beyond the stage’.
Working closely with one of our founders, you will be involved in tasks such as:
- Assisting with ongoing attendee management and communication
- Assisting with attendee data maintenance
- Managing the virtual hub setup
- Working out how the virtual hub can be leveraged to it’s fullest ability
- Working with our event assistant to ensure smooth management of the live stream
- Managing the virtual hub during the festival in October
- Writing and creating attendee emails
- Assisting with the preparation, management and running of ‘beyond the stage’ activities at the festival
- Other adhoc tasks as required including helping with other events
About you
We are looking for someone who is tech savvy and enjoys working with new systems and processes. You do not need to be a programmer, but you need to ‘get tech’ and be able to work things out on the fly.
You also should like working with people as this role also with require you to communicate with attendees in the lead up to and throughout Something Digital.
Key skills:
- Proven experience with working with CMS systems (the attendee hub will be set up via CMS)
- Comfort working with new online systems and switching between different platforms
- Process orientated (you will be involved with designing and executing workflows)
- Comfortable working with data and using excel/google sheets
- Excellent written and verbal communication
- Desirable: Some experience in WordPress (the Something Digital website is built in WordPress)
- Desirable: Familiarity with email marketing systems (Mailchimp, Vision6 etc)
- Nice to have: Some prior experience with automation or ‘if this then that’ logic
- Nice to have: Some familiarity with Adobe Photoshop and/or Illustrator
Key traits:
- Not afraid of thinking differently and looking at better ways of doing things
- Comfortable working in a consistently changing environment
- Ability to work independently and take initiative
- Takes a weird pleasure in working in a high pressure environment
- Fast learner
- Decisive
- Have great attention to detail
- Proactive & Enthusiastic
- Ability to multi-task
- Not afraid of getting stuck into any task!
We are a small company with an all hands on deck approach, which means that everyone needs to pitch in and help with all tasks. Sense of humour and ability to work with a close-knit team is essential too!
Logistical info
Contract role: 2 – 2.5 days per week (16-20 hours).
Start: Late June/Early July
End: End October
Location: Based in the cafe precinct of Teneriffe (office dog included).
Application details
- All applications should be addressed to our co-founder Lisa
- Applications emailed directly will not be accepted
- Applications close Friday 11 June, however, we will begin interviewing candidates of choice prior to this date, so we encourage you to apply ASAP.
Please apply below.
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