E-Commerce Coordinator

About the Job or Project

• Be the connector of customer, product and supply chain
• Perfect for a freelancer looking for consistency
• Part-time hours 
• Combination of working from home and office

Are you passionate about all things products and customer service, making a difference, finding solutions, streamlining processes, future planning and contributing to the success of a purpose-driven growing brand?

Here’s your opportunity to contributing to the success of a growing, purpose-driven and sustainable brand!

We are a sustainable and purpose-driven fun educational toy company, set to make a mark here and internationally.

This is an exciting opportunity for a motivated, committed and commercially-minded Customer Service and Supply-Chain co-ordinator.

Your primary goal is to plan and organise our products stock and inventory levels, whilst giving the best customer experience, at every level – from customer-facing, to online enquiries and larger retailer orders and warehouse management, you are the go-to person. You will also drive the business analysis, planning and improvement of efficiencies, including sales reporting, projections, production planning and systems integration. You will have the opportunity to grow with the role and the team. You have impeccable attention to detail, an ease with new systems, you are customer focused, you are results focused, ideally with systems, operations, logistics and sales data experience. This role will give you an opportunity to make a real impact on the overall business.

As crucial member of the team, you will be responsible for:
• The maintaining, managing and overview of all stock / inventory levels on all platforms,
including on hand inventory and planning manufacturing runs
• Reviewing daily orders, from all platforms, and ensuring all warehouses are delivering
seamlessly and on-time.
• Maintenance of the store and storeroom appearance, organisation and ease of finding
items, ensuring the store and office are looking inviting and fully supplied
• Ensuring the best customer service is offered, at all times
• Appropriately answering all customer emails, queries, calls in a timely manor
• Liaising with the marketing team regarding new products
• Liaising with the several warehouses and being the go-to person for warehouse questions
• Constantly monitoring and pulling sales reports from all platforms and ensure the sale
system operates smoothly
• The integrations of all systems and platforms for our ecommerce business and inventory
systems across multiple regions
• Creating shipping and logistics plans, based on forecasted sales data
• Updating the backend to sales platforms with new products or sales
• Pulling invoices and sending them to the right parties
• Managing new distributor / region launches from an integration and operations
perspective
• Exploring and researching different systems, platforms and processes for improvement of efficiencies

Ideal Applicant or Experience

Your experience / requirements
• Ideally, a business degree or the equivalent experience / degree to match it
• Preferably experience in supply chain, warehousing and logistics
• Experience in retail consumer goods, and customer service is desirable
• A good understanding of operations, logistics and sales data with an ease of understanding new systems
• Commercially minded thinker
• An approachable personality, a team player with good work ethic
• The ability to think outside the box, and be innovative with ideas, strategies and solutions
• Eagerness to be involved with a start up with large growth potential, and to take
ownership of role and goals
• Be a global thinker, and a doer
• Show initiative, be self-motivated with the ability to work autonomously, and very driven
• A must: the ability to work autonomously and task focused with impeccable attention to detail

Required Skills and Services

Administration
Ecommerce

Perks and Benefits

• Flexible and energetic work environment – (happy to consider school hours)
• Opportunity to enter the company at this exciting growth stage
• Great opportunity for growth, exposure into international markets
• Working alongside and mentoring from management with large scale global brand experience
• Gain valuable experience: learn, grow and succeed with a small global brand with a big vision.
• Varied role: crossing three areas within the one department
• Staff perks: flexible hours, product discounts, potential travel, among others