Social Media & Community Manager

About the Job or Project

Kazoo Pet Co is looking for a pet-obsessed social media community manager to join the pack. The aim of the role is to drive awareness and engagement across all our social channels – Facebook, instagram & tiktok (yes, that does mean making cute animal video’s), be able to act as the voice of Kazoo and manage all community communications – whilst putting our best paw forward.

We’re thinking the role will be at least two days a week in-house (in Silverwater, Sydney) then a couple of hours a day to keep on top of comms, but happy figure this out together.

• Collaboration and input into our content strategy and plan
• Be able to write witty and engaging copy to respond back to the community
• Creativity – have an eye for detail and the skills to work across Adobe Suite to support the design department
• Set, implement and test campaigns to align with marketing strategies
• Listening and responding to online/offline comments and customer queries in a timely manner (this will involve a fair bit of product training up-front – we have over 1000 products!)
• Monitor and report on feedback and online reviews
• Organise and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and creative teams to ensure brand, content and tone of voice consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Review pet channels for potential proactive content opportunities / trending topics to create content off the back of