Yasmin

Writer | Analyst | Problem-solver | Process-builder

For 10+ years I've worked in tech-focussed customer-facing roles for start-ups and small businesses. With this wide-ranging experience and my inherent curiosity and enthusiasm, I'm great at creating solutions or processes to help start-ups & small businesses run more effectively.

I also have many years of experience in data analysis and customer success, and I'm great at most forms of professional writing.

My specialties are:
• FAQs, technical documentation, report-writing, copy-writing, proof-reading, award submissions, etc.
• analytics and visualisations (charts, reports, dashboards).
• customer success strategies & processes.
• business strategy + product management.
• small business accounting & financial strategy.

When it comes to technical skills, I'm accomplished in the following professional tools: SQL (MSSQL, BigQuery), Tableau, spreadsheeting (Excel, Google Sheets), wiki tools (eg. Notion, Confluence), accounting tools (eg. Xero, Reckon), HTML & markdown, task management (eg. Jira, Asana). I have basic familiarity & willingness to upskill in: CRM tools (eg. Hubspot), Git (Github, Bitbucket), Python, R & R notebooks.